General Policies

-PAYMENT METHODS ACCEPTED: Paypal, in the US and any country Paypal covers under expanded seller protection. Wires may be accepted with previous arrangements and a verified address. 

-SHIPPING: An adult will be required to sign for every package there is no exceptions to this. I will ONLY ship to Paypal confirmed address. WE WILL NOT MODIFY OUR INVOICE UNDER ANY CIRCUMSTANCES. 

-REFUND POLICY: We offer a 30 day free return policy on all items. The buyer has the right to a refund should the item not be suitable. The item must be returned before 30 days from the purchase date in its original condition without damage, alteration, repair or signs of wear when examined under a 10x jewelers loupe. When the item comes with a tag, tag needs to be the same way it arrived otherwise a restocking fee of 10% of the value may apply.
We understand how difficult it is to buy this sort of items over the web thus we understand that you could have bought something and when you see it in person, you "don't like it" If that is the case, don't worry, we also accept the return as long as the item was not worn.

-OUR GOAL IS YOUR 100% CUSTOMER SATISFACTION IN EVERY TRANSACTION.

-COMMUNICATE WITH US BEFORE LEAVING NEUTRAL OR NEGATIVE FEEDBACK OR LOWER DETAILED RATINGS. You can contact us through our contact form or via email. We will answer as soon as possible to all questions.  

We will also keep you updated on our new jewelry or sales campaigns, mainly via email. If you would not appreciate to receive emails or contact from us, please let us know. 

-WE DO NOT ISSUE PARTIAL REFUNDS AND WE  HAVE NO PROBLEMS ISSUING FULL REFUNDS.

-WE GLADLY EXCHANGE FEEDBACK AFTER WE HEAR FROM YOU BUYERS.

-FOREIGN BUYERS are responsible for all taxes & duties imposed by their country for the importation of any of my jewelry items.  These fees are not included in the items price or the shipping.  Please contact your local customs official for details. 

-AS A BUSINESS POLICY, WE DO NOT END AUCTIONS EARLY. 

-NOTE ABOUT OUR PHOTOGRAPHY.

Taking pictures of diamonds to be displayed on a computer screen can be difficult, often resulting in the diamonds looking dark (especially rose cut diamonds) when in reality they are not. If you are looking at any of our pictures and feel that the diamonds look dark, please refer to the description of the item that states the accurate color and clarity of the stones.

Sometimes images can make the item look distorted or appear to have problems when in reality it is fine. I list only high quality pieces and avoid those with problems or in need of repair unless it is described as such in the listing.

-WARRANTIES OR GUARANTEE: 

for branded items i cannot offer any manufacturer warranties or guarantee since I am not a factory authorized dealer. Most of my items are second hand unless stated. 

I do guarantee any item you purchase from me to be authentic, as described. I stand behind my products. 

-WE ARE A LEGITIMATE AND HONEST COMPANY, SO YOU CAN BUY & BID WITH CONFIDENCE! 

 

Let's make your day a great day!